Good Afternoon,
As the festive season approaches, we want to let you know about our upcoming annual Change Freeze period.
What to Expect.
No changes: Updates to core platforms or infrastructure will be paused during this time.
Incident resolution: Rest assured, our team will continue addressing any issues as usual, which may involve emergency changes if necessary.
Planned maintenance: If any essential maintenance is required, we will notify you in advance.
Why a Change Freeze?
Change freezes are a standard practice during high-demand periods to ensure the stability and reliability of IT systems. This is particularly important during the festive season when systems are under greater pressure, and staffing levels are reduced.
Key Dates
Start: 17:30 on Friday, 20th December 2024
End: 09:30 on Monday, 6th January 2025
Please note that our support team will remain fully operational throughout this period, excluding Christmas Day.
As 2024 comes to a close, we'd like to thank you for your trust and partnership this year. We look forward to working with you in 2025 and wish you a happy, successful, and prosperous New Year!
Warm regards,
A Bet A Technology
Posted on
Dec 06, 2024 - 17:36 GMT